Component Category and Component Subcategory for Support Cases

Component Category and Component Subcategory for Support Cases lists how Litmos topics map to case categories and sub-categories to help you choose the most accurate category when submitting a support case.

Aug 12, 2026
Knowledge

Title

Article Number

000002952

URL Name

Component-Category-and-Component-Subcategory-for-Support-Cases

Category

How To

Article Record Type

Component Category

Customer Portal

Product

Litmos

Component Subcategory

Knowledge Articles

Legacy WordPress URL

Symptom

We have grouped the different areas of Litmos into categories and sub-categories. Below is the relationship.

Cause

Body

Resolution

When submitting your case, please select the most accurate category that will describe your question or situation.

Case Category	Case Sub-Category
Account Settings	Billing / Usage
Account Settings	Course and Learning Path Recalculation
Account Settings	Custom Roles and Permissions - CRP
Account Settings	Data Security / GDPR PII
Account Settings	Email Templates
Account Settings	Linked Account Messages
Account Settings	MegaNav
Account Settings	Messages & Settings
Account Settings	Multi-Account Linked Sites
Account Settings	Profile
Account Settings	Roles & Permissions
Account Settings	Theme
Content	Additional References
Content	Admin Content Library
Content	Assignments
Content	Bulk Action
Content	Certificates
Content	Completion Import
Content	Compliance
Content	Content - Bulk Imports
Content	Content - Module download
Content	Course settings
Content	Discussion forum
Content	Duration Metadata
Content	Due Date
Content	Expiration Date
Content	Go1 Content
Content	Learning Path
Content	Quick Assign
Content	Traditional Search
Customer Portal	Account Settings
Customer Portal	Aha!
Customer Portal	Help Documents
Customer Portal	Knowledge Articles
Customer Portal	Litmos University
Customer Portal	My Account Cases
Customer Portal	New User Request
Customer Portal	Profile Settings
Dashboard	Activity Logs
Dashboard	Admin Dashboard
Dashboard	Learner Dashboard
Dashboard	Learner Homepage V2
Dashboard	Marking
Features	Advanced Ecommerce
Features	AI Assistant
Features	API
Features	Assets
Features	Assign
Features	Badges / Gamification
Features	Boost
Features	Brands
Features	CAT AI
Features	Collections
Features	Competencies
Features	Content Tagging
Features	Continuing Education
Features	Custom Domain with SSL
Features	Custom Fields
Features	Ecommerce
Features	Enrollment Approvals
Features	Equivalencies
Features	Escalations
Features	External Learning
Features	HTTP Content
Features	Impersonation
Features	Messages Tab
Features	Mobile App
Features	Questions
Features	Ratings
Features	Recommendations
Features	Self Sign Up
Features	SMTP Server
Features	Terms
Features	Timed Release of Courses
Features	Topics / Subtopics
Features	Webhooks
Integrations	ADP
Integrations	BambooHR
Integrations	Beacon Live
Integrations	Box
Integrations	Celigo
Integrations	Docusign
Integrations	Dropbox
Integrations	External Calendar
Integrations	Google Sign On
Integrations	GoToTraining
Integrations	LDS (Litmos Data Subscriptions)
Integrations	LTI
Integrations	Mailchimp
Integrations	Microsoft Exchange
Integrations	Microsoft Teams
Integrations	Namely
Integrations	OpenID Connect
Integrations	Salesforce
Integrations	SAML / SSO
Integrations	SCIM
Integrations	Shopify
Integrations	Social
Integrations	SuccessFactors
Integrations	Zendesk
Integrations	Zoom
Learner View	Completions
Learner View	Content Library
Litmos Content	Content issue
Litmos Content	General Feedback
Litmos Content	Litmos Self-Service (Content Only)
Litmos Content	OCN SuccessFactors
Litmos Content	Provisioning
Litmos Performance	Litmos Email deliverability
Litmos Performance	System Degradation
Litmos Training Ops	Litmos Training Ops
Modules	Assessments
Modules	Content Authoring Tool (CAT)
Modules	Copy / Link / Mirror
Modules	Document (PDF, DOC, PPT)
Modules	Embedded content
Modules	Esignature
Modules	Learner Upload
Modules	Link to another website
Modules	Live Session or ILT
Modules	Optional Modules
Modules	Page of Information
Modules	SCORM / xAPI
Modules	Survey
Modules	User Checklist
Modules	Video
Modules	Video Assessments
People	Assignments
People	Bounce List
People	Manager
People	Bulk Import
People	Login and Password
People	Mobile Text (SMS) Notifications
People	People - Profile
Release Notes	Release Notes
Reporting	Quick Reports
Reporting	Reporting Engine
Reporting	Scheduling / Sharing
Reporting	Usage Reports
Teams	Assignment
Teams	Bulk Actions
Teams	Courses / Learning Paths
Teams	Library
Teams	Settings
Teams	Teams - People

Owner

Tracey

Validation Status

Validated

Publication Status

Published

Article Total View Count

3,208

Created By

Tracey, 10/8/2026, 5:29 AM

Assigned By

Created Date

10/8/2026, 5:29 AM

Assigned To

First Published Date

3/6/2023, 10:33 PM

Last Published Date

8/12/2026, 3:12 PM

Last Modified By

Jason van Ravenswaay, 10/8/2026, 5:29 AM

Last Modified Date

10/8/2026, 5:29 AM

Archived Date

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